AI Assistants for Patient Communication
Industry: Healthcare · Status: Deployed in production
Executive Overview
Healthcare support teams were overwhelmed by repetitive patient inquiries related to appointments, follow-ups, and general information. BrevaNext deployed AI assistants to handle routine interactions and improve patient experience without compromising compliance.
Background
The organization operated multiple clinics and handled thousands of daily patient interactions through calls, emails, and messaging platforms.
Business Challenge
Manual handling led to delayed responses, inconsistent experiences, and increasing staff burnout.
Solution Approach
AI assistants were deployed across web, WhatsApp, and voice channels to handle frequent inquiries, book appointments, and route complex cases to staff.
Architecture & Components
- GPT-powered conversational intelligence
- Multichannel deployment (Web, WhatsApp, Voice)
- Healthcare-specific intent routing
- CRM and appointment system integration
Business Impact
↓ 60%
Support Tickets
Instant
Response Time
+35%
Patient Satisfaction
24/7
Availability
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